As a Wellbeing Case Manager, you will be at the forefront of providing vital support to individuals facing complex or high-risk situations. Working in a dynamic environment where everyday brings about a new challenge and opportunity to help others in need.
Job Description
Your job:
The Wellbeing Case Manager – level 2 Manager reports to the Wellbeing Service Manager and is part of the Instep team
Your key responsibilities include:
Mentoring Level 1 Case Managers: Guide and mentor junior case managers in handling complex cases with care and expertise.
Managing Key Accounts: Take charge of overseeing case management for key accounts, providing consulting support where necessary to ensure the highest level of service.
Facilitating Critical Incident Support: Coordinate onsite support and critical incident assistance, ensuring swift and effective responses to urgent needs.
Liaising Between Stakeholders: Act as a liaison between organizations, clients, and service providers, fostering strong communication and collaboration.
Assessing Client Needs: Field calls from clients and employees, conducting risk assessments using our specialized process to accurately gauge needs.
Facilitating Access to Services: Respond promptly to assessed needs, connecting employees with appropriate providers within contractual timeframes.
Maintaining Accurate Records: Keep meticulous records of case management activities in our dedicated system, ensuring thorough documentation of each interaction.
Collaborating for Success: Work closely with relationship managers and other team members to deliver optimal service and support to our clients.
Additional Projects: Contribute to special projects and initiatives as identified and agreed upon with your reporting manager.
Desired Skills and Experience
Skills and Experience required:
To excel in this role, you'll need:
Qualifications: A degree or relevant qualifications in counseling psychology or social services, providing you with the foundational knowledge and skills needed to support individuals in distress.
Technical Proficiency: Strong computer skills and technical aptitude to effectively navigate our systems and tools.
Professional Experience: Previous experience supporting individuals in distress in a professional capacity, demonstrating your ability to handle sensitive situations with empathy and professionalism.
Communication and Emotional Intelligence: Exceptional communication skills and a high level of emotional intelligence, enabling you to connect with clients and colleagues alike with empathy and understanding.
Boundary Management: The ability to understand and manage complex boundaries, ensuring that you maintain professionalism and integrity in all interactions.
Team Collaboration: A collaborative mindset and comfort working in an open-plan office setting, thriving in an environment where teamwork and mutual support are valued.
If you're ready to embark on a rewarding career where you can make a meaningful impact every day, we invite you to join our team as a Wellbeing Case Manager. Apply now and be part of a team dedicated to promoting wellness and resilience in our communities.
